SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A. Micaela Revista de Investigación - UNAMBA, [S. l.], v. 1, n. 1, p. Pág. 28–34, 2021. Disponível em: http://38.158.234.194/index.php/micaela/article/view/72.. Acesso em: 29 aug. 2025.