“SISCAL: Control of Activities for the Satisfaction of Quality of Customer Service Electro Sur Este S.A.A”. Micaela Revista de Investigación - UNAMBA 1, no. 1 (May 15, 2021): Pág. 28–34. Accessed August 29, 2025. http://38.158.234.194/index.php/micaela/article/view/72.